Payment and Delivery terms

www.moshna.co.uk

All contractual relationships between Moshna UK Ltd, 18a/20, King Street, Maidenhead, England, SL6 1EF, Company Registration Number: 07909141, VAT Registration Number: 315232834 and the buyers are carried out in accordance with the laws of the Czech Republic and governed by the Business Terms and Conditions. Relationships which are not directly regulated by the Business Terms are governed by the Civil Code and, if required by Act No. 634/1992 Coll., On Consumer Protection, as amended. Part of the Terms of Business is also the Complaint Procedure.

 

Methods of Payment

for goods purchased at www.moshna.co.uk you can pay securely online with the following:

  • Payment via credit card/debit card 
  • Payment via PayPal

Shipping

goods purchased at www.moshna.co.uk 

Shipping to the UK: Delivery costs (inclusive of applicable VAT):

  • Standard delivery 5-7 working days - £5.99 

  • Express delivery 1 -2 working days - £20.00 if ordered before 1pm

    Orders over £50.00 free standard delivery 

Free standard shipping on purchases above £50.00

Delivery Partners

when purchasing goods from our e-shopu www.moshna.cz we use the following logistics partners

  • Česká pošta s.p.
  • Fedex
  • GLS

Delivery times

Please note that deliveries are not made at weekends or on public holidays. We will contact you if your order is delayed due to any unforeseen circumstances. Please, bear in mind that during the Christmas period, deliveries may be delayed due to the volume of shipments. Courier companies cannot predict these delays and customers are advised to place their orders as much in advance as possible.

If you have ordered products with different quoted delivery dates, we will send the items together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of any questions, please contact us at info@moshna.co.uk

Complaints

Ways to handle complaints about defects in purchased goods
The TGI Branch is the place for claiming and returning goods:
The Golden Investment a.s.,
Rokycanova 2798,
530 02, Pardubice.

 

The person responsible for handling complaints is Pino Nicholson, e-mail info@moshna.co.uk.